HANGTIME Returns

The KOALA 2.0 is backed by our 100% No-Worries Warranty. If your KOALA 2.0 ever breaks, we'll replace it for free. It's that simple.

Alternatively, if you just don’t love your new KOALA 2.0, send it back to us within 60 days (of purchase) for a full refund. Please include all parts, and make sure it’s clean and in good shape. Basically, make your mama proud.

Using the form below, let us know with the reason for your return. And a real human will respond as quickly as possible. Or if you prefer, please email us at hello@hangtimegear.com.